# Subscriptions {#subscriptions}


MQUAD offers subscription plans tailored to different workspace sizes and feature requirements. This guide covers plan comparison, upgrades, downgrades, and billing management.


## Plan Comparison {#plan-comparison}


| Feature                |   Free    | Professional |    Enterprise     |
| ---------------------- | :-------: | :----------: | :---------------: |
| Surveys                |     3     |  Unlimited   |     Unlimited     |
| Responses/month        |    100    |    10,000    |     Unlimited     |
| Users                  |     3     |      25      |     Unlimited     |
| Question types         |    All    |     All      |        All        |
| Export formats         | CSV, JSON | All formats  |    All formats    |
| Approval workflow      |     -     |      ✓       |         ✓         |
| ODK offline            |     -     |      -       |         ✓         |
| Custom roles           |     -     |      -       |         ✓         |
| Audit log retention    | 12 months |  24 months   |     60 months     |
| API access             |  Limited  |     Full     | Full + rate boost |
| Scheduled exports      |     -     |      ✓       |         ✓         |
| Multi-language surveys |     -     |      ✓       |         ✓         |
| White-label branding   |     -     |      -       |         ✓         |
| Dedicated support      | Community |    Email     |  Priority + SLA   |
| Storage                |   1 GB    |    10 GB     |      100 GB+      |


## Upgrading Your Plan {#upgrading-your-plan}


1. Go to **Workspace Settings > Billing > Subscription**.
2. Click **Upgrade Plan**.
3. Select your desired plan (Professional or Enterprise).
4. Choose the billing cycle:
   - **Monthly** — Billed each month, cancel anytime
   - **Annual** — Billed once per year, 2 months free (save ~17%)
5. Review the price summary and click **Confirm Upgrade**.
6. Enter or confirm your payment method.

The upgrade takes effect immediately. You're charged the prorated difference for the remainder of the current billing cycle.


### What Happens During an Upgrade {#what-happens-during-an-upgrade}


- All plan features are unlocked immediately
- Survey, response, and user limits are lifted
- Storage quota increases instantly
- No service interruption or data loss


## Downgrading Your Plan {#downgrading-your-plan}


1. Go to **Workspace Settings > Billing > Subscription**.
2. Click **Change Plan > Downgrade**.
3. Select the target plan.
4. Review the feature comparison — items that will be lost are highlighted in red.
5. Confirm the downgrade.


### What Happens During a Downgrade {#what-happens-during-a-downgrade}


- The new plan takes effect at the end of the current billing period
- Premium features remain available until the next billing date
- If you exceed the new plan's limits:
  - Surveys exceeding the limit become read-only (no new responses)
  - Data is not deleted — access is restored on upgrade
  - You'll receive a notification with options to upgrade or clean up


## Billing Cycle {#billing-cycle}


- **Monthly** plans bill on the same day each month (e.g., if you subscribed on the 15th, you're billed on the 15th)
- **Annual** plans bill once per year on the subscription anniversary
- Payment is due at the start of each billing period
- Failed payments are retried 3 times over 5 days


### Proration {#proration}


When upgrading mid-cycle, you pay only the prorated difference:

- **Example**: You're 10 days into a monthly billing cycle (£10/month) and upgrade to Professional (£50/month). You pay (20/30 × £40) = £26.67 for the remaining days.

Downgrades do not result in a refund — the new plan rate applies at the next billing date.


## Cancellation {#cancellation}


1. Go to **Workspace Settings > Billing > Subscription**.
2. Click **Cancel Subscription**.
3. Select a reason for cancellation (optional but helps us improve).
4. Choose what happens to your data:
   - **Immediate Deletion** — All data is deleted within 48 hours
   - **Export & Delete** — Receive a final data export before deletion
   - **Keep for 30 Days** — Data retained for 30 days (reactivation possible)
5. Confirm cancellation.


### After Cancellation {#after-cancellation}


- Access continues until the end of the current billing period
- After expiry, the workspace is suspended (read-only access for admins)
- Data is permanently deleted after the grace period (30 days by default)
- Reactivation is possible within the grace period by resubscribing


## Changing Payment Method {#changing-payment-method}


1. Go to **Workspace Settings > Billing > Payment Methods**.
2. Click **Add Payment Method**.
3. Enter card details (processed securely by Stripe).
4. Click **Make Default** if you want this to be the primary payment method.
5. Remove old payment methods by clicking **Remove**.


## Viewing Invoices {#viewing-invoices}


1. Go to **Workspace Settings > Billing > Invoices**.
2. All invoices are listed chronologically.
3. Click **Download** to get a PDF copy for your records.
4. Invoices include all required tax information based on your jurisdiction.


## Need Help? {#need-help}


Contact the billing team at **billing@mquad.org** or use the in-app chat for subscription-related questions. Enterprise customers can reach their account manager directly.