Subscriptions

MQUAD offers subscription plans tailored to different workspace sizes and feature requirements. This guide covers plan comparison, upgrades, downgrades, and billing management.

Plan Comparison

Upgrading Your Plan

1. Go to Workspace Settings > Billing > Subscription.
2. Click Upgrade Plan.
3. Select your desired plan (Professional or Enterprise).
4. Choose the billing cycle:
   • Monthly — Billed each month, cancel anytime
   • Annual — Billed once per year, 2 months free (save ~17%)
5. Review the price summary and click Confirm Upgrade.
6. Enter or confirm your payment method.

The upgrade takes effect immediately. You're charged the prorated difference for the remainder of the current billing cycle.

What Happens During an Upgrade

• All plan features are unlocked immediately
• Survey, response, and user limits are lifted
• Storage quota increases instantly
• No service interruption or data loss

Downgrading Your Plan

1. Go to Workspace Settings > Billing > Subscription.
2. Click Change Plan > Downgrade.
3. Select the target plan.
4. Review the feature comparison — items that will be lost are highlighted in red.
5. Confirm the downgrade.

What Happens During a Downgrade

• The new plan takes effect at the end of the current billing period
• Premium features remain available until the next billing date
• If you exceed the new plan's limits:
  • Surveys exceeding the limit become read-only (no new responses)
  • Data is not deleted — access is restored on upgrade
  • You'll receive a notification with options to upgrade or clean up

Billing Cycle

• Monthly plans bill on the same day each month (e.g., if you subscribed on the 15th, you're billed on the 15th)
• Annual plans bill once per year on the subscription anniversary
• Payment is due at the start of each billing period
• Failed payments are retried 3 times over 5 days

Proration

When upgrading mid-cycle, you pay only the prorated difference:

• Example: You're 10 days into a monthly billing cycle (£10/month) and upgrade to Professional (£50/month). You pay (20/30 × £40) = £26.67 for the remaining days.

Downgrades do not result in a refund — the new plan rate applies at the next billing date.

Cancellation

1. Go to Workspace Settings > Billing > Subscription.
2. Click Cancel Subscription.
3. Select a reason for cancellation (optional but helps us improve).
4. Choose what happens to your data:
   • Immediate Deletion — All data is deleted within 48 hours
   • Export & Delete — Receive a final data export before deletion
   • Keep for 30 Days — Data retained for 30 days (reactivation possible)
5. Confirm cancellation.

After Cancellation

• Access continues until the end of the current billing period
• After expiry, the workspace is suspended (read-only access for admins)
• Data is permanently deleted after the grace period (30 days by default)
• Reactivation is possible within the grace period by resubscribing

Changing Payment Method

1. Go to Workspace Settings > Billing > Payment Methods.
2. Click Add Payment Method.
3. Enter card details (processed securely by Stripe).
4. Click Make Default if you want this to be the primary payment method.
5. Remove old payment methods by clicking Remove.

Viewing Invoices

1. Go to Workspace Settings > Billing > Invoices.
2. All invoices are listed chronologically.
3. Click Download to get a PDF copy for your records.
4. Invoices include all required tax information based on your jurisdiction.

Need Help?

Contact the billing team at billing@mquad.org or use the in-app chat for subscription-related questions. Enterprise customers can reach their account manager directly.